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Debbie's Reviews

Debbie S.40s, Female

Member since August 2010

Reviews written: 2 (0 voted helpful)

Restaurants rated: 1 (this year)

Hasn't posted in the forum yet

Prezzo Kingston (Unit 6A, The Rotunda, Clarence Street, Kingston upon Thames, Surrey, KT14)

The service at the Kingston branch of Prezzo is diabolical. We decided to give it a second chance (the last time our food was cold by the time it reached us – after a very long wait – in an almost empty restaurant).

This time it was a lot busier so we could not understand why there was only TWO members of staff waiting on tables/in total. My nephew (who is 3) was given an adult menu, quickly replaced by a children's one minus manners (and stickers). We enquired as to how long our food might be – 15 minutes was the overly confident response. 40 minutes after our starter we were still waiting for our main course – which only materialised after we asked where it was. (The chef hadn’t even started cooking it) It did arrive warm, although I am surprised given that we watched both members of staff walk past the same food ready and waiting to be served at least 7 times before doing so. We timed how long it was sat there. 6 minutes.

We received a complimentary round of drinks when really all we really wanted was our food – we were starving by the time it arrived.

Requests for bills weren't ignored – they just weren't answered, resorting in diners having to go up to the bar to pay.

We won’t be going back unless we find out the service has improved. Given its location I'd advise anyone going to the cinema, 100 paces away, to give Prezzo a wide berth if they're intending to grab a quick bite to eat pre-movie.

21 November 2011

Overall:1
Food and Drink:2
Service:1
Atmosphere:1
Value for Money:2
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Zero Sette (Unit R3, Warehouse K, 2 Western Gateway, Royal Victoria Dock, London, E16 1DR)

Zero is the perfect name for this restaurant. Because that is the rating I give it. We were ‘greeted’ by a grumpy old waitress in a dirty T-shirt and told they didn't open for another 10 minutes. And because there were no tables available outside to sit and have a drink we'd just have to wait in the ‘bar area’ – minus drinks. We had a child with us and specifically said six plus a child seat, only to be shown to a table for six minus child seat (we don't do them) – or extra chair to replace it.

Same waitress came and took our order – food order – no drinks yet – minus charm but plus chewing gum. There's nothing more appealing than placing your food order with a smacking gum accompaniment. Still no drinks order taken – we had to ask. Twice. My fellow diner had requested a lager top and was presented with a ‘Stell-urr’ – when she asked if it was a top she got an indignant ‘yuuuh’.

Food arrived – another zero. I think the only person ‘happy’ was the child we'd requested a seat for – but he's 2 and a half and would eat anything. Given his was a ‘starter portion’ it still only had only 2 bite size bits of chicken in the pasta sauce – I'm guessing a main would've gotten 4? The tagliatelle salmon was very much erring towards a starter portion with what looked like tinned salmon. A lasagne arrived cremated. Another tagliatelle arrived soaked in oil with an apology of ‘bolognese sause’. The panchetta on a pizza looked like shredded raw bacon and was inedible. The side order of chips looked like a poor-man's McDonalds minus the supersize. The only meal that seemed OK was a pizza maragarita. And it's almost impossible to ruin one of those. Oh – and there was a bug in the salad.

We'd already decided not to pay service (what for?!) but then, when the bill was brought to the table the waiter (different yet similarly unenthusiastic), literally, to the point of personal space invasion, stood over me with chip and pin machine at the ready. I guess when the ‘are you finished with the… More

August 2010

Overall:1
Food and Drink:1
Service:1
Atmosphere:1
Value for Money:1
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