Recently went to Floridita with a large group of friends for dinner on a Friday night.

Fantastic atmosphere and great music, but TERRIBLE service. We were seated right next to the order point/till in the restaurant, and no fewer than four members of staff seemed to be claiming responsibility for our table HOWEVER, there was no co-ordination between them. Drink orders were repeatedly mislaid, we had to wait 30 minutes for cocktails to be delivered and the staff seemed incapable of delivering all drinks at the same time – so that with each round ordered, half the party had almost finished the drinks before the other half's had even arrived.

Starters arrived quickly in most cases, but were whisked away before we had finished! I had 3/4 still on my plate – the waiter did not even ask if I had finished with it. One might attribute this to table-turning (we had booked for 7.30 and were told they wanted the table back by 9.30) HOWEVER our main courses arrived approx 20 mins after our starters were snatched away, and for the most part, were cold. We asked for some of the dishes to be heated up – they came back with scorching hot plates and the food unchanged in temperature. The food was mediocre at best, the chicken was rubbery and cold, the steak was badly cooked – the chef's idea of ‘medium’ appears to be bloody at one end and burnt to a crisp at the other.

We had asked to run separate tabs for food and drinks and were told by our original waitress that this was fine – this did not happen and we had to wait around 25 minutes for the bill to be corrected. We then discovered that we had been overcharged for several drink orders, and really had to fight with the duty manager to check with the bar and amend the bill accordingly.

Throughout the meal, we alerted various members of staff to the fact that we were unhappy with the service – no attempt was made to apologise or correct the problems, and when the bill came we were disgusted to find that 12.5% “discretionary” service had… More