We booked a table at Big Easy after reading great reviews online. We arrived and were seated at our table fairy quickly. When our waiter arrived to take our order, he mentioned there were a few things that were off the menu and then proceeded to read them out. OMG.. we thought! the list of items OFF the menu was almost half of the items ON the menu. This included basic items such as mash potato, shrimp cocktail, rib eye steak and even Crab (bearing in mind this is meant to be a crab shack!!) .
Nevertheless, as we had been pre warned, we decided to order our meals from the remaining items on the menu and our meals arrived shortly afterwards. We then noticed that the one of the meal was meant to come with coleslaw but hadn’t arrived so we asked the a waiter for it only to be told that too was now off the menu (surprise surprise!)So we had to select another side. It would have been nice if they had told us this upfront rather then hope that we wouldn’t notice!
Whilst eating our meals we noticed posters around the restaurant advertising their Krispy Kreame doughnut and chocolate fondue dessert. We all liked the sound of that so kept room for dessert. When we placed our order… guess what? .. yup it was off the menu along with pretty much everything else on the other then ice cream.
The waiter came over with some hot towels to freshen up with but instead of the lemon scented towels you would expect, ours were rotten fish scented!
At this point we asked for the bill and made a complaint to the waiter. The bill arrived with a 12.5 % service charge included so we asked to speak to the manager. We explained our disappointment of the experience at the restaurant to the manager who was vey apologetic and she took the bill away. The bill came back a few minutes later with only the 12.5% charge taken off (this was a discretionary charge to start with!)
Not somewhere I will be dining in future!!