SHOCKING AGGRESSIVE & ABUSIVE SERVICE!!

We booked a table on an offer which included a discount on food and a complimentary glass of wine per person. We clarified with the waitress that we would only be ordering mezze who confirmed the discount and wine would be included as per the offer. At the end of the meal we were surprised that the bill had a charge for the wine.

On questioning the wine, we were aggressively informed that we need to order mains also to redeem the wine offer (although this is contrary to the offer on the web and condradicts what the waitress stated). Out of principal, I felt it was unfair for the wine to be included as a charge item given the clarification by both the web and the waitress before placing our order.

Both the manager & owner, became increasingly aggressive and abusive (verbally and once physically!!) stating that the bill needed to be paid in full or they would call the police. I invited them to make the call, although I stated that they are wasting policere sources. We were further told to stand outside the restaurant in the rain, told never to enter the restaurant ever again, and moreover insulted by the owner stating that we 'shouldn't go to such a restaurant if we couldn't f*&%ing afford to pay for it'!!

In sum, food good…but the whole experience was awful. I would suggest customer service training but it seems fultile due to abysmal ability of both the owner and manager themselves to manage such simple customer affairs.