We went to this pub on the hottest day of the year so far and what a disappointing experience! The general atmosphere was pleasant, the food was good but very average – nothing amazing considering the steep prices – but the staff were forgetful, really unfriendly and incredibly unhelpful. Not to mention having to ask for our drinks over and over again as our waitress would just forget to bring things!

We started off by ordering the brunch, served till 1pm. At 12.50 we called the waitress over to place the order and were told that no more orders for brunch were being taken. Firstly it was not yet 1pm and secondly if they were so busy they couldn't cope then it would have been nice to have been informed about brunch orders closing so we could have made the order in time. We were a large group and spent a lot of money with the restaurant. After being there a good couple of hours we asked if we could move to a free table in the shade as we had one of the only tables in the blazing sun and were all getting sun-burnt. The rather unaccommodating waitress told us she couldn't move us as the table was reserved. (all she needed to do was move us, clean our table and have another free table?!) You would think after the business we had given them they may have been slightly more friendly and accommodating but I guess this was just too much to expect from a place trying to establish a new, better image.

Shall not be going back or recommending The Waterway to anybody.