The negative reviews on this site echoes my experience at Tamarai when I brought a few high net worth clients to dine at the restaurant. We ended up at Tamarai on a Thurs eve as I recalled reading on their website that they offered 50% off Food Bill. We ordered alcohol worth £100++ and dined there. However, when the bill came and I had asked about the offer they advertised on the website, the General Manager dismissed it as an offer which was not valid to walk-in diners! His explanation for this was that if he gave the offer to us, others would overhear and ask for it too (how is that a customer's problem?!). After a 10 minute debate to which I mentioned their advertising was misleading, (the term and condition that Food Offer was only valid for reservations was NOT stated on their website). Money was never an issue as I've spent more in other restaurants —> it was a matter of principle and ethical advertising. I had asked for the GM to check his website and he was dismissive and defensive and said the term was stated. What would have been a good evening for my party turned out to be an uncalled for negative reference on the restaurant. We paid the full bill with an understanding with the GM that I would check the website again to prove that the reservations only term was NOT stated. If I was mistaken, no problem since the bill was paid in full. If the GM was wrong, I would have appreciated an apology and request for me to return with my party on some kind of complimentary deal. When I called the following day to inform the GM that the website indeed did NOT have the term, he was again dismissive and defensive. After, I found out that he had updated the website to include the new term.
Now, it is common sense that only the guilty would act defensive and quickly patch up the error as was done on the website. I had collated screenshots from before and after the website was updated and it was evident they were covering their tracks on a misleading ad.
Since the GM did not… More