On Friday The Telegraph was offering it's £10 restaurant deal and living relatively nearby and wanting to try the restaurant out, we selected Cigala. Voucher in hand and a copy of the paper as required, we set off for Sunday lunch. On arrival at an empty, atmosphereless restaurant the waitress informed us that the deal we had booked the lunch under did not apply. Ordinarily that might be acceptable – except that the booking had been in place for a few days and our telephone number was included. It would have been good to have received a call in advance advising us of this. We had taken the trouble to book in advance after all. When I presented the voucher the waitress argued “it wasn't anything to do with her” that the deal didn't apply. If there is one thing that exhibits poor customer service and a general disdain for your customers it is that kind of excuse. She was the only person in charge of the restaurant, seemed unbothered that we were put out and uninterested. I expect the price of the Telegraph lunch deal was not that much less than the restaurant's own set menu price and we would have forgone the whole deal issue anyway. But we were so unimpressed with the “couldn't care less” attitude on arrival we decided to go find somewhere with more atmosphere and maybe a little more charming customer service. Not difficult in London these days. Cigala is not somewhere we would return to and certainly not somewhere I would like to rely on for a corporate reservation of any kind. Worth bearing in mind.