This place had a good shot at ruining my Friday evening. We arrived at 9pm, on time for our booking, having been told that the only tables were available at 7pm or 9pm; but were then asked to wait in the bar area (for over 50 minutes as it turned out) only to be told that the table wouldn't be coming free after all. The previous diners would not move and nothing could be done. After some shrugging a table was set up at 10pm in the noisy and crowded bar area downstairs. But we were forgotten again: the main course (which was passable) arrived around 11pm, 45 minutes after we had finished the starters. The owner attempted to elicit sympathy rather than sort things out, and the manager was frankly unhelpful. When I suggested that they make a gesture on the bill, the offer was quite inadequate. I would not recommend this place to anyone.