Julia's Reviews

We visited Tamarai last night for a birthday meal in a prty of nine people. Whilst the food was good, this is related solely to the 50% off offer and I would not have paid full price for our meal. The pan-asian cuisine was well presented, with probably a little too much spice in some dishes in particular the green thai curry.

What let this place down was absolutely unacceptable service. We arrived and ordered cocktails which were not brought down our drinks area as indicated but after 45 minutes arrived at our dining table. This was after our starters and wine had arrived, no reasonable explanation was offered other than they were busy, offered but the drinks were unsurprisingly efficiently added in full to our bill.

We had nine people in our party, one of whom was just joining us for cocktails as they had to catch an early train. When we tried to order the tasting menu for the remaining 8 in our party, we were told by our waitress that was not possible as everyone at the table had to order the tasting menu. Eventually a more senior member of staff came over and told us that our guest who was not eating could not sit at the table and had to leave (bear in mind that the cocktails the guest was joining us for were 45 minutes late). So most embarassingly our guest left having been requested to by the management, everyone at the table was stunned at such rudeness on the part of management.

Throughout the meal, whilst the service was prompt and polite it was clear they were unprepared for the number of guests and we were left requesting more wine, water and other items as our waitress was not around.

When the bill arrived an automatic service was applied to the full bill (rather than post 50% discount) which we requested be removed from the bill as the service most certainly did not warrant the full charge. We were then approached to see whether we were prepared to pay 50% of the service charge. Again, everyone was left stunned and we refused, what was clear was that the… More