Find and book great restaurantsFind a Restaurant
|Address:||St Pancras Renaissance London Hotel, Euston Road, London NW1 2AR|
|Tel:||020 3589 2670|
|Price: £53.00||Wine: £25.00||Champagne: £72.00|
|Opening Hours:||Mon-Fri 12N-3pm 5.30-11pm Sat-Sun 12N-11pm (Sun -10pm)|
This review hasn't been rated yet.
What could have been a decent, if over-priced and under-served, meal was transformed into a truly memorable but utterly inexcusable fiasco – their flagship main course Rib of Beef (£66) was off! Yes, the meat had gone off, not just rancid, gone bad, the accompanying rib bone actually stank of rotten meat and while the centre parts of the beef were edible (eaten by my wife), both ends and all the fat (the best part for me) were wretch-inducing and inedible.
Just as unbelievably, not once were we asked how the meal was, though I now suspect this was more than coincidence. I tried, and failed, to catch the eye of a waiter through the whole main course, but since my wife and I were entertaining my best client (who, fortunately had pheasant, which apparently was fine) so sticking my arm up and making a scene was out of the question. At the end of the meal, with half the meal going back uneaten, I explained the problem to the waiter and invited him to smell the meat. Perhaps thought I was joking, but he certainly refused and then returned from the kitchen saying the meat had been delivered today and must have been fine.
Unbelievable! This remained the party line when I spoke to the Maitre D. while my guests were getting their coats and in a subsequent email exchange.
What worries me is that the chef should have known the meat was off when he took it out of the fridge, he must have know when he cooked it. The waiter would have known when he brought it to the table. I suspected the moment it arrived, and knew as soon as I started eating. To be disbelieved and contradicted is just a personal insult, albeit made worse by the £30 service charge that I had paid, but in a wider context, what does it say about a restaurant that claims not to know that the meat it is serving is off and worse still, refuses to acknowledge it when it is pointed out. It's just a good thing it was beef and not pork or I might be writing this from a hospital bed with a drip in my arm…