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|Address:||9 Conduit Street, London W1S 2XG|
|Tel:||020 7768 0281|
|Price: £118.00||Wine: £21.00||Champagne: £55.50|
|Opening Hours:||Tues-Fri 12N-2.15pm Tues-Sat 7-11pm|
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What a disappointment. It was our anniversary dinner (which they were told, so you think they'd make a bit of an effort) but the service was dreadful. We waited 45 minutes for a fish dish, as part of the tasting menu, only to be told that “the kitchen was busy” when we complained. No one came to apologise, and the fish eventually arrived after an hours wait. By then we weren't in the mood for the remaining courses – goodness knows how long they would have made us wait again! The waiters then avoided eye contact and we had to ask the sommelier to get the manager and the bill. After another 15 minute wait, the bill arrived with a different explanation for the delay. The discount offered didn't really reflect the fact that we hadn't been served most of the meal, let alone the bad experience. We weren't the only table to complain about slow service, so there seems to be a wider problem… It was a real shame, as we had been really looking forward to the evening.