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|Address:||Level 32, The Shard, 31 St Thomas Street, London SE1 9SY|
|Tel:||020 7268 6700|
|Price: £68.00||Wine: £26.00||Champagne: £56.00|
|Opening Hours:||Mon-Sun 12N-2.30pm (Sat-Sun -3pm) 6-10.30pm|
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Overall this was an abysmal experience, apart from the view and one waitress. Having eaten quite a bit at both Roka and Zuma I was embarrassed for the owners that this is what they've managed to come up with. The staff were utterly disorganized and useless, the food was fine but nothing to rave about and some dishes were clearly overpriced, in general the service was stupidly slow.
After standing at the front door with a woman on her iPad trying to find my booking for 5 mins we were then seated at the wrong table (which I had to point out – we are 3, this is a table set for 6 and getting a blank confused look from the hostess struggling with basic math), and so we were moved to table right next to the bar where we were stuck with people milling around drinking and talking over us (for the whole night). To be told on a Wednesday evening at 7.30pm that the kitchen had stopped taking orders was jaw-dropping. This was only topped off by the blonde floor manager of the lounge offering us a “free” next round of our drinks due to the wait, which then appeared on the bill to the tune of £49. They also over charged us £24 for a glass of whiskey that they had actually run out of. We didn't even bother to discuss to have it removed since the floor manager was already made aware of the first overcharge earlier on in the evening yet clearly failed to do anything about it. It was nearly 11pm and we just wanted to get home and not deal with any further lack of capability. We were waiting up to 25mins between ordering and getting our drinks. We sat with our dessert wine for 15mins before dessert actually turned up – and then afterwards sat there with the cookie jar for 30 mins before our coffee arrived. We could see our nice waitress was getting just as frustrated as we were.
Oh, and we sat with empty plates in front of us for a good 30 mins at one point and I had to ask a chef, yes, a chef who was walking past, to clear them – which then resulted in him asking a guy on the floor to clear, which resulted in him asking a girl walking past to clear, which resulted in her getting annoyed and then our waitress who had been busy with another table came to do it – despite there being 5 other staff in the vicinity all looking at our piled up table, including the two who brought our next dishes and failed to clear the previous ones. No, I am not joking. It was all I could do not to grab the plates myself and throw them in the kitchen.
All up the bill for 3 people having, entree, mains and dessert with accompanying drinks (champagne, Oban whiskey and a couple of cocktails) came to approx £420. My advice is if you feel you must go here, then just go for a drink and the view then leave – you will find a much more inspired menu and much better service at a significant number of other places in London for the same price.