Find and book great restaurantsFind a Restaurant
|Address:||1 Paul's Walk, London EC4V 3QH|
|Tel:||020 3544 0669|
|Price: £47.00||Wine: £17.00||Champagne: £50.00|
|Opening Hours:||Mon-Sat 12N-10.30pm|
This review hasn't been rated yet.
First time visit with good clients. A good start on the Terrace, the perfect surrounds on a warm day. Extra effort had been made to get there early in order to secure an outside table as for some reason they will not reserve them even on the day in question.
Requested the coldest of beer (clients being Aussie) and received half pint of draught at near room temperature. Aussies not impressed. Moved onto wine list and picked excellent Albarino as suggested on menu and at least I was content, if not a little worried for said Aussies.
2nd round of beers requested for Aussies and with it a very specific request for something colder. Again it arrived at slightly lower than room temp. The day was 29 degrees! I admitted defeat and requested the clients try the wine.
Whole dressed crab was a meagre baby one, but the gazpacho and crab salad seemed to please the clients, as did the mackerel my colleague. The white wine pleased too, but the first bottle of Savigny le Beaune did not (not corked, but oxidised, thin and sour). Sent it back for a couple of bottles of excellent Pommard.
Steaks arrived and all cooked to order, though the staff didn't seem to know which one was which and who'd ordered what – a tad odd for a table of only 4. Once worked out, sides arrived which were good. Steaks cooked well but only a little above average in quality – to put it in perspective, we are within shooting distance of Hawksmoor/Quality Chop House/Goodman etc. so perhaps w're getting a little spoilt.
A single cheese plate to share with the last drop of red, all West Country fare and decent. Finally the bill paid and off we went full and happy. Given heated discussion at lunch's end, I failed to look at the bill and only realised the morning after I had been overcharged (one extra bottle of white wine and also for the red burgundy I had sent back).
At just under £100 of overcharging, it only exacerbated the feeling that a proper kitchen is being undermined by an attack on overheads and poor staff training. Unfortunately unless redress is offered as has been requested, this one will not be revisited, and should they replicate the same practices on others, they will be destined to survive only on the footfall of hapless tourists meandering over the bridge from the Tate Modern. I believe caveat emptor is the appropriate term required here…
Happily since writing the above, a full rebate inc service for the added on items credited to my card over the phone illustrates a willingness to get it right and all is forgiven. I will certainly give it another go based on the efforts of management.