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|Address:||One New Change, London EC4M 9AF|
|Tel:||020 8305 3088|
|Price: £54.00||Wine: £22.00||Champagne: £65.00|
|Opening Hours:||Mon-Sun 10am-12M (Sun -9pm)|
2 of 2 people found this review helpful.
I felt compelled to write this review as I am appalled by the treatment we have received from the management at Madison. Having dined at the restaurant a few times, we decided to inquire about booking a space for our office team Christmas party. We contacted the restaurant at the end of October and confirmed a booking for 15 people for 6 weeks time. An email was sent to us confirming this reservation following our conversation. You can imagine our surprise then when we received an email 9 days later from ‘The Team’ at the Madison casually informing us that they were now awaiting confirmation for a private hire event on that day. We immediately contacted them and asked what the situation was. They simply confirmed that they were waiting for a confirmation on a potential private hire for that day and the potential party had a further 8 days to confirm; hence, our reservation was no longer valid. When we asked if that meant that they were bumping our reservation, they quickly altered their story and said that their computer systems had not been working properly and that this potential reservation had always been in there so no bookings should have been taken for that day. Unsurprisingly, we found this excuse less than believable. They then asked if we would like to reschedule for another day. When we asked to be compensated in some way to have 15 people change their plans we were informed that they would speak internally and send us an email with a compensation offer within 20 minutes. This email has yet to arrive.
I find this kind of behavior from any restaurant to be unacceptable, but somehow this is made even worse by the fact that Madison is a newly opened, expensive restaurant trying to find its legs during very difficult economic times. You would assume they would make customer service a top priority. With so many other restaurants to choose from in the square mile, we have no intention of returning to Madison.