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|Address:||4-12 Regent Street, London SW1Y 4PE|
|Tel:||020 3641 9313|
|Price: £39.00||Wine: £17.00||Champagne: £48.00|
|Opening Hours:||Mon-Thurs 12N-3pm 5-11pm Fri-Sun 12N-12.30am (Sun -10.30pm)|
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I've been to the Soho Inamo before and thought it was really nice, so me and 3 of my friends booked to eat here at 19:45 mid-week. At first we waited 45 minutes for food which says it will come within 15 minutes (two of my friends received most of their food and myself and another friend were still waiting), to then be told by the manager that it was on it's way and that they apologised for the delay…another 30 minutes later we tried to call a waiter over again to ask where our food was and were told to 'calm down, it's coming'. So I went to speak to the manager: I was told that the kitchen was really busy, even though the restaurant was half empty! When I said it really wasn't good enough, the manager just apologised and said she was dealing with a lot of complaints that night. We continued waiting another 15 minutes and then complained further to eventually get some of the food taken off our bill. The fact we had to TELL the manager that we were not going to pay for food which took an hour and a half to reach us was appalling service. If they had simply offered us drinks or starters to keep us going as compensation, I wouldn't be writing this bad review and we would have paid our bill in full. The management and the staff need some serious customer service training in this place.
On the plus side for Inamo, the food was good. Just a shame that it came with a staff attitude problem and poor service.