Kirsty's review of Hunan

the service was terrible!
my issue is not with the food: it was good – what there was of it. there is no menu: you are asked how hungry you are: a little, quite or very. we said quite. my friend who goes there often said we would have course after course. they failed to appear. what did appear was very good but not nearly enough. and what food we did get we had to wait for hours, literally. for the final dish, supposed to be the main one, he offered us SLICED duck (which takes 24 hours to prepare) rather than CRISPY duck, which is standard fare. as a reviewer of asian restaurants i am sure you know the difference. he was able to offer us the sliced because a table downstairs had cancelled last moment. he offered it to us after admitting that we had not been given the proper food… when it arrived it was crispy duck. the waiter preparing it with his two forks refused to accept that we had been offered sliced duck. we all sat there stating, again and again, that this was not sliced duck, etc. he carried on preparing it, refusing to meet our gazes, saying quietly, ‘really?’, ‘oh?’ and just ignoring us. finally i got hold of anotehr waiter and asked for the manager. he arrived and took the dish away immediately and admitted the mistake. but it was not a mistake: that much was painfully obvious. the manager had known what was happening and clearly thought we wouldn't notice. i am sure that you can dine there and have a good experience. we had a bad one. other people should know about it.