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|Address:||400 Oxford Street, Selfridges, London W1A 1AB|
|Tel:||020 3589 4527|
|Price: £46.00||Wine: £20.50||Champagne: £50.75|
|Opening Hours:||Mon-Fri 11am-10pm Sat-Sun 10am-10pm|
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I wish I had seen these reviews before I arranged to meet a friend here for lunch on Thursday last week. Whilst there was nothing wrong with the food, just standard fare, it was riduculously overpriced for what it was (£13-23 for a baked potato).
The service however, was something very special. It took 20 minutes to get the first glass of champagne and the service was slow and quite miserable. However, in their defence, can I just say that, for all the comments about the waitresses previously, the cause of their downtrodden, unmotivated demeanour was abundantly clear to my companion and I: the head waiter (I assume he was the head…he certainly thought he was in charge).
I have NEVER in my life heard anyone speak to staff and customers like this. Someone needs to give him some training, as it looks extremely bad to see disdainful and rude management of the other waiting staff, and detracts from the overall dining experience for customers. He wouldn't get a job at Macdonalds. We did not have the misfortune to interact with him directly, although I did express some sympathy to our waitress and nearly said something regarding his behaviour towards the customers he seated next to us. He stood between our table and theirs ( narrow gap, so his behind was practically in my companion's face) prodding the guy in the shoulder and almost shouting at him for at least five minutes , because the customer was saying, perfectly calmly and reasonably, that there were four in their party not two so they needed a larger table. Ruined the end of our meal.
I have written to Hix directly to complain,. Unbelievable.