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|Address:||Portobello Dock, 342 Ladbroke Grove, London W10 5AH|
|Tel:||020 3544 1651|
|Price: £46.00||Wine: £18.00||Champagne: £80.00|
|Opening Hours:||Mon-Sat 12N-3pm 7-10pm Sun 12N-3.30pm|
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I had read a bit about this restaurant and was quite intrigued and excited to sample the delights on offer, overall I was disappointed. Great venue I must admit but the wine list wasn't that inspiring and erred on the pricey side. We booked a table for 2.45 – having worked in many restaurants the theory is don't take bookings no matter what time unless you can treat the customer like they are the first to arrive. (this was not the case here)
It was very evident that certain staff were about to finish their shift, wine for the main course arrived well after the mains – I sat patiently waiting to no avail as my food got cold in anticipation.
The starter of scallops and cauliflower was quite tasty although my companion's salad did look a bit lack lustre. Mains were average, but what was more disappointing was on the desert front.
Although the menu wasn't extensive you would expect them to have enough in stock to account for the reservations but alas no – we were given the desert menus without any mention of what was out of stock only to try and order those exact deserts that weren't available, so we asked for the caramel and salt ice cream to share. – the only remaining available desert on the menu. The friendly waitress came back with a quince ice cream apologetically saying they were out of the requested dish – in other words – we are out of all deserts on the menu – nice touch – incidentally we weren't in the mood for quince ice cream.
The more I thought about this and my disappointment the more I felt the need to query the manager as to how there were no available deserts – he went off investigated the situation and came back with some apple pastry proposition I politely declined but my companion accepted. After 20 minutes some pastry thingy with some apple arrived – very mediocre. I waited and I waited to ask for a coffee to no avail, eventually I nabbed a guy folding napkins who politely accepted the challenge.
Overall the experience was overpriced and disappointing I had such high expectations of this restaurant I had read about, on the way out the manager informed us of a review that was about to appear in the Observer as if he was trying to justify the restaurants stature – all I could think was I hope that critic had a better experience than we did.
What a disappointment – although on a positive note, I don't think it would take much to make improvements, a better attitude would be a start.