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|Address:||45 Park Lane, London W1K 1PN|
|Tel:||020 7629 4848|
|Price: £90.00||Wine: £25.00||Champagne: £75.00|
|Opening Hours:||Mon-Sun 7am-10.45am (Sat-Sun 8am- ) Sun 11am-3pm Mon-Sat 12N-2.45pm Mon-Sun 6-10.45pm|
0 of 1 people found this review helpful.
The Cut tries very hard but in doing so gets it very wrong.
For a start let’s look at the booking system. The reason why it is difficult to get a table is because it is a quite small restaurant. I booked with 2 weeks’ notice. Three days ahead of the booking I was left a voicemail requesting that I call back to confirm my booking and that I was allocated the table for 2 hours. The table time-allocation was never mentioned when I made the booking. Before I even get the chance to taste the food I am asked to leave! As for calling back at the price charged can't the restaurant make the effort to chase me a little so that my custom feels valued? If this was after the third attempt of trying to reach me I would understand…
The restaurant's reception is in the hotel lobby there are no doors to isolate the restaurant from the hotel lobby and I breathed a sigh of relief that I was not allocated a table at the front of the restaurant. The table are nicely presented but the foot of the table which is a central column with a large base is such that one cannot get one's feet under the table properly. Hence it is quite difficult to get comfortable.
We ordered from Waiter 1 a porterhouse with chimichurri and house steak sauce, fried, spinach and wild mushrooms. Waiter 2 arrived with our food. The meat was good but nothing spectacular that one cannot find say at Hawksmoor or at The Palms, the fries were not only boring but served in a serviette!? At £7 for a portion of fries can they not place the fries in a more suitable dish? Trying to get the fries on our plates without making a mess was a test of agility.
The chimichurri sauce turned up as béarnaise because they had made a mistake on the order. I then asked Waiter 3 to bring me the correct sauce. The chimichurri sauce lacked the kick associated with the sauce. So I asked Waiter 4 for the peppercorn sauce and he replied “ah yes the Bordelaise”… so I had to spend a moment explaining that a Bordelaise is not a peppercorn sauce.
Waiter 2 brought me glass of wine, the serving (150ml) did not look like the right size. When I asked Waiter 1 for another glass I was given close to double the amount… and trust me it is not for my good looks!
All in all we were served in total by 4 waiting staff I do not mind but I like a little continuity especially when the service is patchy, inconsistent and unknowledgeable.
The plates and cutlery was another challenge. The plates are wide but the tables not generous to accommodate side dishes, glasses, sauces etc… hence when one wants to let go of the cutlery the only place is the plate however these keep on sliding down into the plate and you have to pick these out of the plate covered in sauces and clean them up. It would appear that the plates and cutlery was selected because they looked good but not for their functionality.
I then asked for the bill. Being a restaurant in a hotel you get slip to sign except no pen was offered nor was I asked whether I had one.
When I paying close to £200 for a meal that does not include a starter nor dessert I expect at least impeccable service let alone outstanding food. I expect a dining experience! I got one but one I would not want to repeat.