Find and book great restaurantsFind a Restaurant
|Address:||28 Frith Street, London W1D 5LF|
|Tel:||020 7287 88 22|
|Price: £49.00||Wine: £21.90||Champagne: £49.00|
|Opening Hours:||Mon-Sun 12N-11pm|
0 of 1 people found this review helpful.
Check you bill.
Went with a friend after hearing this was a good restaurant. The food was tasty, although pretty salty and quite a bit overpriced. The place feels nice and quite fancy, but the service isn't nice or fancy. Both courses were taken away while I was still chewing.
When the bill came we were overcharged by £16. This was hard to establish as there is no proper breakdown in Bar Shu, just a set of numbers scribbled down on pieces of paper and stapled together. For a restaurant whose staff wear microphone headsets this low-fi approach to billing seems a bit out of place.
After questioning the charge, another piece of paper was brought for £10 less, but we received no explanation. The waiter simply brought it and walked off. After a very difficult conversation trying to establish why there was still £6 too much, we managed to extract from him that it surprisingly included a service charge! Getting the figure without the service charge meant another long wait, after which the waiter became impatient and rude: the card reader was snatched out of my hand after I'd entered the pin, and he wandered off with the reader and my card in it, while we waited. My card and final receipt were handed over to another waiter to bring to me.
Nobody explained why we were overcharged and nobody apologised.