Riverstation

David G. ( 40s, Male, United Kingdom )

Arrived at 9.45pm for a Valentines dinner with my wife. It was extremely busy and 9.45 was the earliest we could get a table but we were seated straight away on arrival – then promptly ignored. After about 10 minutes we were asked if we would like drinks and ordered a bottle of wine. 15 minutes later I had to remind a waiter who delivered the white wine to the table minus any cooler. 5 minutes later and we had ordered our food – that took us to about 10.15. About 20 minutes later the starters arrived – mine was cold and my wifes barely warm although she ate hers. The waiter asked if I wanted something to replace the starter, but as my wife had ate hers I declined. Another 20 minutes went by with no sign of our main course. It was now nearly 11pm and we'd had one inedible starter and one barely warm in over an hour. At this point we decided to leave and I informed the waiter that I had no intentions of paying for our wasted evening. He informed the restaurant manager who completely ignored us. After such a disappointing experience we won't be returning.